Business Manager SGS IVE
Mandy Hudson is totally passionate about, and fully committed to, the industrial valve industry. As the daughter of IVE founders Jamie and Margo Hudson, Mandy's childhood weekends were often spent at the Tokoroa workshop with the rest of the family. This early association spawned what can only be described as a love of all things to do with industrial valves.
Upon reaching working age Mandy joined IVE and became totally immersed in the business, starting on the workshop floor and progressively working her way through all aspects of the organisation, leading to a 5-year period fronting National Sales. By the year 2000 Mandy also took on responsibility for Site Labour Management and in the same year managed a Goliath Shutdown for CHH Pulp and Paper Kinleith which involved a contract labour force of almost 400 personnel.
Mandy took over IVE as managing director, and from then continued to develop the business, expanding into the South Island with a branch in Christchurch, and establishing a Hamilton branch. Other improvements included upgrading the plant to include the latest valve testing (on and off-line) technology, building a database to track all valves, implementing a group-wide strategic planning process, implementing a formal training system for technicians and support staff, and achieving the highest workplace safety status (tertiary) with ACC.
On 1 November 2013 SGS acquired IVE, and the integration has been very positive for IVE, we are looking forward to the future. As Business Manager of SGS IVE, Mandy views well managed expansion as the future imperative, while retaining the unique culture that has left an indelible hallmark on the organisation and provided customers with assured valve performance 24/7.
"IVE is a place where talented people work hard and really care about what they do and about the customers they serve. And I'll move heaven and earth to support and maintain that ethos, because that's at the very heart of what makes us different."
Sales, Marketing and Customer Relations Manager
Eric Barraclough enlisted with the British Royal Navy as soon as he was old enough to do so. His first position was Junior Stoker but Eric soon left his rudimentary beginnings behind as he became progressively more qualified in a range of Mechanical Engineering disciplines. After some 24 years of continuous service, Chief Marine Engineering Mechanic Eric Barraclough left the Royal Navy to start a new life in New Zealand.
Having completed Sales and Marketing studies, Eric embarked on a new career in Technical Sales in New Zealand. His vast experience quickly led to Eric being highly respected and much sought after for his practical advice and consummate problem solving skills. During an 8-year period representing a valve supply company, Eric first came into contact with IVE. This culminated in Eric joining the IVE team in a Sales, Marketing and Customer Relations Management role.
Eric's current role is focus on making sure IVE's customers are happy, a task which often involves advising on applications and solving problems quickly. A notable example of the latter was when Contact Energy had a problem with a critical safety valve in Auckland on an Easter weekend. While the valve was being flown by helicopter to IVE's Tokoroa workshop, Eric was busy organising a Valve Technician and a signatory. Less than an hour after landing, the helicopter was making it's way back to Auckland with the fully functional, tested and certified valve on board.
"In all honesty, IVE has given me the best, most enjoyable years of my life. The team here is absolutely first rate. Our customers are a pleasure to work with and for every one of us the customer always comes first. Every time. That's why I'm here for them 24/7/365."
Workshop Manager - New Plymouth
Anton Danych is not only an industrial valve man to the core, he's also a fully dedicated IVE team member, having spent all of his 20 years working life with the organisation. Anton started work with Specialist On Site Services, a New Plymouth based company then partly owned by Jamie Hudson, now renamed IVE New Plymouth and fully owned by IVE.
Having served an apprenticeship as a Fitter / Turner, Anton progressively went on to becoming highly proficient in every aspect of IVE's workshop and onsite services. Always based in New Plymouth, Anton has built an enviable in-depth understanding of his customers plant as well as excellent relationships based on trust and dependability.
As New Plymouth Workshop Manager, Anton is responsible for servicing the needs of a diverse range of industries and operations from large organisations such as Fonterra, to small companies with just one or two boilers. Due to it's location, half of the New Plymouth business comes from the regions thriving Petrochemical Industry.
"My job is essentially to make sure our quality systems are adhered to from start to finish on every job and to ensure we meet customer deadlines. We have a great team in New Plymouth. Dedicated, hard working and very customer focus. IVE as an organisation has really 'got it together'. I've been here for 20 years and I'm ready for the next 20."